Terms and conditions

General Information

The following terms and conditions ("Terms") apply to your use of the Zuzunaga Online website (the "Website") and to any and all orders you place for products available through this Website (the "Products") (including our agreement to sell you such Products if we accept your order). These Terms should be read alongside, and are in addition to, our privacy policy ("Privacy Policy").

Please read these Terms carefully and print a copy for your future reference. By placing a Product order through the Website, or otherwise using it, you agree that you have read, understood and agree to these Terms and the Privacy Policy (each as amended from time to time). If you do not agree to these Terms, you must stop using the Website immediately and must not order any Product through it.

About us

Zuzunaga Ltd, trading as Zuzunaga (referred to in these Terms as "we", or "us"), is a company registered in England and Wales, whose registered number is 07236678 and whose registered address is at Art Hub Studios, Building 28, 34 Bowater Road. SE18 5TF London, United Kingdom.

Should you have any questions about these Terms or wish to contact us for any reason whatsoever, please use the contact details set out below:

E-mail: info@zuzunaga.com

Privacy Policy

This privacy policy does not apply to other websites. All the personal information voluntarily provided will be stored in a secure way, and will not be accessible to other users nor distributed to third parties, except to directly or indirectly related or participated companies by Zuzunaga Ltd for the provision of the entrusted service. Name, email address, phone numbers, home address, shipping and credit or debit card information is to be used only to fulfill, process and deliver your order and will never be shared with third parties.

Zuzunaga Ltd and Zuzunaga Sucursal España, guarantees you the confidentiality of any personal data provided via this web in conformity with Organic Act 15/1999, of 13 December, on Personal Data Protection. Any data supplied shall be incorporated into an automated file, which shall be processed exclusively for the purpose described. They shall be collected via this web site on different forms and only those fields indicated with an asterisk are obligatory.

The personal data will be processed with the appropriate level of protection, in accordance with Royal Decree 1720/2007, of 21 December, with the necessary safety measures to be taken to prevent them from being altered, lost or processed or accessed without authorization by any third parties that may use them for purposes other than those for which they were requested from the User. The User hereby grants his or her consent for their personal data to be transferred to companies belonging to ZUZUNAGA for the mentioned purposes.

In any case, you have the rights of access, rectification, cancellation and opposition to the processing of your data (ARCO), which you may exercise by means of a request addressed to ZUZUNAGA Carrer Llull 47/49, 2-8, 08005 Barcelona (SPAIN), indicating the reference "Data Protection”, or to the e-mail info@zuzunaga.com.

Replying in full or in part to the forms in this web page is totally voluntary and not replying shall have no consequences. In compliance with that provided in Organic Act 15/1999, on Personal Data Protection, any data provided will be incorporated into a file belonging to ZUZUNAGA duly communicated to the Register of the Spanish Data Protection Agency, the purpose of which shall, in each case, be that specified on the form itself.

The data collected will not be transferred to any third parties, with the wishes of users being respected in all cases, and in strict compliance with the Organic Act on Personal Data Protection and its development regulations, with all necessary safety measures required under Royal Decree 1720/2007, of 21 December, approving the Development Regulations of Organic Act 15/1999, of 13 December, on personal data protection, having been adopted, in order to guarantee the confidentiality and safety of any data supplied.

Any data collected will be used by ZUZUNAGA to register the User in the Web Page, for the commercialization of the products offered, to attend to queries and claims, and also for the maintenance of and search for opportunities to improve the commercial relationship that you may have with ZUZUNAGA.

ZUZUNAGA may send commercial communications by any means, fully respecting the legislation in the area of personal data protection that may be valid at any moment.

For those commercial communications made by e-mail and any equivalent mediums, in compliance with that provided in Act 34/2002, of 11 July, on Information Society Services and e-commerce, the consent of the User shall be duly obtained at the moment when the corresponding data are collected. Should you not wish to receive any communications by electronic means, you may indicate this at the moment when you register for the first time. In addition, should you wish to revoke said consent for reception of advertising or promotional information by means of e-mail at any moment, it shall be sufficient, for such purposes, for you to notify this to ZUZUNAGA by sending a message to the following e-mail address: info@zuzunaga.com, clearly indicating that YOU DO NOT WISH TO RECEIVE ANY COMMERCIAL COMMUNICATIONS BY E-MAIL.

Intellectual Property Rights

You acknowledge that, as between you and Zuzunaga Ltd., Zuzunaga Ltd. owns all present and future copyright, registered and unregistered trade marks, design rights, unregistered designs, database rights and all other present and future intellectual property rights and rights in the nature of intellectual property rights existing in or in relation to (i) the Products and (ii) the Website ("IPR").

If any IPR existing in (i) the Products and/or (ii) the Website vests in you, whether by operation of law or otherwise, you hereby assign to us all right, title and interest (whether legal or beneficial) in such IPR throughout the world absolutely to the fullest extent possible, including any and all renewals and extensions of such IPR. You unconditionally and irrevocably waive any and all moral rights you may have either now or in the future existing in or in relation to (i) the Products and/or (ii) the Website. You also agree to execute and do all such deeds, documents, acts and things as we may reasonably require in order to assign any IPR to us, to carry out the intended purpose of these Terms or to establish, perfect, preserve or enforce our rights under these Terms.

You also acknowledge that you are only permitted to use the Products for your own domestic purposes and that you were not permitted to copy or use the Products, for any other purposes including, for example, any business purposes or to copy or disseminate the Products to any other persons.

Use of Website

You agree to use the Website only for lawful purposes and in a way which does not infringe the rights of any anyone else or restrict or inhibit anyone else's use and enjoyment of the Website.

You are permitted to download and print content from the Website solely for your own personal use. Website content must not be copied or reproduced, used or otherwise dealt with for any other reason. You are not entitled to modify or redistribute the content of this Website or reproduce, link, frame or deep-link it on any other website without our express written permission. You are not entitled to use the content of the Website for commercial exploitation in any circumstances.

Product and Pricing

All Product descriptions and illustrations shown on the Website are provided in good faith but are intended as guidance only and actual Products may vary accordingly. Pictures may differ depending on the colour settings in your computer. Zuzunaga reserves the right to change product information without notice.

All prices shown on the Website are in pounds sterling and inclusive of UK Value Added Tax ("VAT") at the relevant rate. Prices shown on the Website do not include delivery, packaging or other charges, which will be added to any order you place. Zuzunaga reserves the right to adjust prices, including additional costs.

For international deliveries, you may be subject to import duties and taxes, which are levied once the package reaches your country. Any additional charges for custom clearance must be borne by you.

Whilst we use reasonable endeavors to keep prices up-to-date on the Website, we reserve the right to alter prices at any time. Any change in price will be communicated to you prior to delivery of the relevant Products.

Payment and Secure Shopping

Zuzunaga accepts payments methods: Visa, Visa Electron, Mastercard, American Express and Paypal. There is no extra charge for card payments. You are confirming that the credit/debit card that is being used is yours, or you have been specifically authorized by the owner.

All product remain Zuzunaga property until full payment is made.

All payments are SSL secured.

Paypal instructions

As for paypal, You can pay with money held in your PayPal account balance or use another payment method such as a credit card, debit card or your bank account. Please note that you do not have to have a Paypal account to shop with Zuzunaga.

If you want to open a PayPal Personal or Premier account, follow these steps:

Visit the PayPal website at www.paypal.co.uk.

Click ‘Sign Up’ at the top of the page.

Select your country or region from the drop down menu.

Select your preferred account type and click ‘Get Started’.

Enter your information, including your full email address and choose a password (it must contain at least 8 characters and is case sensitive). You will need these to log in to your PayPal account.

Click ‘Agree’ and create account.

All currency conversions are made by PayPal based on current exchange rates at the time of purchase.

Product Liability

We will use reasonable skill and care in fulfilling any order placed by you which is accepted by us. However, we exclude, all other representations, warranties, conditions and terms express or implied by statute, common law or otherwise to the fullest extent permitted by law. We accept no liability for any special, indirect, incidental, consequential or economic loss howsoever caused arising out of or in connection with these Terms. If a product is damaged in transport, it must be reported immediately to Zuzunaga within 48 hours.

Notwithstanding the above, our total liability (whether in contract, tort, negligence or on any other basis) to you, for any loss or damage in connection with any Products which we have supplied to you shall be limited to the sums paid or payable for such Products.

We will not be liable to you where we breach these Terms due to any cause that is beyond our reasonable control, including Acts of God, explosions, floods, tempests, fires or accidents; wars or threats of war, sabotage, insurrection, civil disturbance or requisition; acts, restrictions, regulations bye-laws, prohibitions or measures of any kind on the part of any governmental, parliamentary or local authority; import or export regulations or embargoes; strikes, lock-outs or other industrial actions or trade disputes; difficulties in obtaining materials, labour, fuel, parts or machinery; power failure or breakdown in machinery.

Nothing in these Terms shall limit our liability for personal injury or death.

This clause does not affect your statutory rights as a consumer.

Website Liability

We provide the content on the Website in good faith but give no warranty or representation that the content is accurate, complete or up-to-date, nor that the Website does not infringe the rights of any third party. We accept no responsibility or liability for your use of content on the Website and such use is entirely at your own risk. While we take reasonable precautions to prevent the existence of computer viruses and/or other malicious programs on the Website, we accept no liability for them.

Information transmitted via this Website will pass over public telecommunications networks. We make no representation or warranty that the operation of this Website will be uninterrupted or error free and disclaim all liability in respect thereof.

This Website may contain links to other websites. We accept no responsibility or liability for any material supplied by or contained on any third party website which is linked from or to this Website, or any use of personal data by such third party.

We reserve the right to suspend your use of the Website at any time for operational, regulatory, legal or other reasons. We may terminate your use of the Website with immediate effect if you breach any of these Terms.

Nothing in these Terms shall limit our liability for personal injury or death.


When you have found a Product on the Website that you would like to buy, please click on the button labeled "Add to cart". This will add your Product to a virtual "shopping cart". You can then proceed to pay for the Products in your virtual shopping cart by clicking on the button labeled "Checkout". Alternatively, you can continue browsing the Website and add additional Products to your virtual shopping cart.

You can see what Products are in your virtual shopping cart at any time by clicking on the button labeled "Shopping cart". To return to the shop, click on the link labeled "SHOP". If you wish to remove a Product from your virtual shopping basket, simply click on the button labeled "Delete item" next to the item. You can pay for the Products in your virtual shopping cart at any time by clicking the button labeled "Checkout".

When you click the "Checkout" button, you will be asked to provide various information necessary to process your order and deliver the Product(s) to you. You can provide this information by filling in the fields requested on the screen. All highlighted fields must be completed. We respect your right to privacy and will only use any information you provide to us in accordance with our Privacy Policy.

When you place an order to purchase a Product from us, your order represents an offer to us to purchase that Product, which we may choose to accept or refuse - it does not represent a legally binding contract. Whilst we will do our best to fulfill your order (once it is accepted), we cannot guarantee to do so (for example, where we are out of stock, where your card issuer refuses to authorise your payment or where Products have been incorrectly priced on our Website). Your offer is accepted by us and becomes binding only when we expressly confirm your order in writing (either by invoice submitted with Products delivered, e-mail or otherwise).

All Products will remain our property until we have received payment in full for those Products. We reserve the right ot postpone delivery of your order in the event for example, that we are unable to obtain authorization for payment or that the item is out of stock or unavailable.

During the checkout process, you will be asked to complete your payment details. All highlighted fields must be completed. Please note that we will only collect, store and use your information in accordance with our Privacy Policy.

Prices are in Euros and through our virtual card payment a conversion to your currency can be applied at your approval. Conversion rate will be shown at the moment of the transaction.

All card payments are subject to authorisation by your card issuer. If your payment is not authorised, we will cancel your order and notify you in writing (including e-mail) that we have done so. If you have already received the Products you ordered from us, you must return those Products to us in the same condition that you received them at your own expense. If you fail to do so within 2 (two) weeks of our canceling your order, we may arrange for collection of the Products at your expense.

Zuzunaga reserves the right to cancel the order if it cannot supply the Products that you have ordered. Zuzunaga will inform you of this as soon as reasonably possible and will give a full refund where you have already paid for the Products.


Zuzunaga is liable if the goods are damaged or lost in transit but you need to contact our customer service within 14 days of ordering. If so please send an email with your order number and complete name on the body of the message to info@zuzunaga.com

If the goods are lost or damaged when returning the product the customer is liable. For returns all transportation services must be paid by the customer.

Cancellation after the order has been dispatched will not be accepted. The user needs to receive the order and start a process for return item and receive a full reimbursement of payment.

Cancellation is not valid until the customer has confirmed with Zuzunaga by email and this email has been acknowledge by Zuzunaga.

Where stock may be available Zuzunaga reserves the right to cancel any order, and acepts the obligation to notify the customer and offer a replacement of any equivalent products where possible.

If Zuzunaga receives a package that has not been collected from the post office (or another shipping office), we reserve the right to charge you for all costs that we incure from handling your oder and shipment. An invoice will be send to the customer which is needed to be paid within 10 days.

Delivery and Shipping

Shipping costs are calculated by volume.

Within EU we will offer free delivery for orders above 200€

Daily cut off for all orders is 12PM CEST UTC/GMT +2 hours

We cannot guarantee time frames for delivery.


United States DAP – Please visit our America webshop

Australia 80€ DAP – 5 to 8 Days

For other countries please enquire to info@zuzunaga.com

Non EU customers are responsible for any import duty and local tax.

We do not deliver to any PO BOX addresses.

Taxes within all the countries within the European Union are shipped on DPD (Delivery Duty Paid) services, meaning that taxes and duties are included in the final price. All other countries are shipped in DAP (Delivered At Place), meaning that taxes have to be paid by buyer/receiver.

Delivery of Products

Delivery will be to the address specified in your order. If no one is available at the address at the time of delivery, the Products will be retained by the delivery company for a reasonable period of time and then returned to us. If products are returned to us by the delivery company, we will issue you with a refund for the products but reserve the right to retain any costs incurred in arranging for the delivery and return of the Product. If the delivery is to a private address, and no one is available at the address at the time of delivery, the products may be left safe.

All risk in the products you order (including risk of loss and/or damage to the products) shall pass to you when they are delivered to the delivery address specified in your order.

We shall be under no liability for any delay or failure to deliver products if the delay or failure is wholly or partly caused by circumstances beyond our control.

Non-EU Customers, please bear in mind that often delays are caused by customs at international borders which are at the discretion of your government. If you are still waiting for the delivery of your products after 7 days from the date on which we notify you that we have accepted your order, please contact us by email at sales@zuzunaga.com.

All standard delivery items will be delivered by TNT. Deliveries will require a signature so please include an alternative delivery address such as your office address if this is more convenient for you. If you are not at home to receive your goods, you will receive a notification card from TNT. You should liaise directly with TNT for your free re-delivery or pick-up.

Returns and Refunds

Zuzunaga will not note, we cannot refund the postage and you will have to pay for the return postage. If you notice that the order is damaged please do not sign for it and contact us immediately, and send an email to info@zuzunaga.com Alternately please photograph the damaged packaging, or send it back to us so we can see what went wrong.

By placing an order with Zuzunaga you are agreeing to all terms and policies stated here.

A. you should notify us in writing within fourteen (14) working days, (beginning with the day after you received the products). You should keep a record of your cancellation notice;

B. the products should not have been used, worn, washed or damaged;

C. the identification tag should still be attached to the products with the disposable seal;

D. the products should be returned in their original packaging.

If you have any questions about a product then do not hesitate to contact us, we are always on hand to help and advice. Send your questions to info@zuzunaga.com.

Refunds can only be made on goods which are damaged and will be issued by the original method of payment, to the value of the item printed on the receipt/order confirmation.


Amendments to Terms

We may update or amend these Terms from time to time to comply with law or to meet our changing business requirements without notice to you. Any updates or amendments will be posted on the Website. By continuing to use the Website or ordering any further Products from us, you agree to be bound by the terms of these updates and amendments.

These Terms were last updated on 8th of April, 2016.


If any of these Terms are found to be illegal, invalid or unenforceable by any court of competent jurisdiction, the rest of these Terms shall remain in full force and effect.

You may not assign or subcontract any of your rights or obligations under these Terms to any third party unless we agree in writing. We may assign, transfer or subcontract any of our rights or obligations under these Terms to any third party at our discretion.

Only you and we shall be entitled to enforce these Terms. No third party shall be entitled to enforce any of these Terms, whether by virtue of the Contracts (Rights of Third Parties) Act 1999 or otherwise. These Terms set out the entire agreement between you and us and supersede any and all prior terms, conditions, warranties and/or representations to the fullest extent permitted by law. Any delay or failure by us to exercise any right we may have under these Terms shall not constitute a waiver by us of that right. Any waiver must be agreed by us in writing. These Terms are governed by English law. In the event of any matter or dispute arising out of or in connection with these Terms, you and we shall submit to the exclusive jurisdiction of the English courts.

Conflict Resolution for E-commerce

There is a European platform for resolving out of court and online any dispute about contractual obligations established in sales contracts or service agreements closed on the Internet between an EU-resident consumer and an EU trader, through the intervention of an alternative resolution organization.

If you are faced with a contract dispute or a breach of contract, you may file an online complaint on the following site: https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.home.show&lng=ES

We recommend that, before submitting your complaint, you contact us at: info@zuzunaga.com.


VAT Registration Number (England and Wales): GB 106 3467 32